Eidos support
Something not working, or a question we haven’t answered? Write to support@celeris42.com. A real person reads every message.
How do I cancel my subscription or free trial?
On your iPhone, open Settings › your name › Subscriptions › Eidos › Cancel Subscription. Cancel at least a day before a trial or period ends to avoid the next charge. Apple handles all payments, so we can’t cancel for you.
How do I get a refund?
Refunds go through Apple: visit reportaproblem.apple.com, sign in and choose Eidos.
I paid, but Eidos still shows Free.
Open the subscription screen in Eidos (Profile › Subscription) and tap Restore purchases, signed in with the same Apple Account you used to pay.
How do I delete my account and data?
In Eidos: Profile › Settings › Your data › Delete account. This removes your account from our server and erases Eidos’s data on your iPhone. To remove the iCloud copy, go to Settings › your name › iCloud on your iPhone. Details are in the privacy policy.
Can I export my data?
Yes: Profile › Settings › Your data › Export data saves your goals, tasks and plan history as a file.
Voice capture doesn't work.
Check Settings › Eidos and make sure Microphone and Speech Recognition are on. You can always tap the mic instead of holding it to type.
How do I connect or disconnect Google Calendar?
In Eidos, open Profile › Connectors. Disconnecting stops Eidos from adding time blocks and reading busy times. The calendar called “Eidos” stays in your Google account until you delete it there.
Does Eidos write to my iPhone calendars?
No. It only reads when you’re busy. The only calendar it writes to is its own “Eidos” calendar in Google, and only if you connect Google Calendar.
How do I add the widget?
Touch and hold an empty spot on your Home Screen, tap Edit › Add Widget, search for Eidos, pick a size and tap Add Widget. For the Lock Screen, touch and hold the Lock Screen and tap Customize.